I thought you guys were different :(

Good day

My card was retained or i didn't take it out the ATM whilst withdrawing cash at Ballito Junction a few months ago . I blocked my card using the FNB App and called you service department to order a new card . I was advised that i should the card me delivered to me it would cost a hundred odd rands but if the card was sent to the branch there would be no cost . I arranged for the card to be sent to Umhlanga cresent and spoke to the consultant whist fetching my new card who also confirmed that there was no cost for the replacement card . i few minutes ago i get an sms telling me that you apologise for forgetting to bill me R140.00 for the new card and you will deduct this amount from my account .

Please look into this , you cant tell me something comes without charge and then a few months later bill me for it . Is this how your organisation is run ? you could just wake up one day and say opps i forget to deduct something a few months ago and then help yourself you my money , If so ,i refuse to place my hard earned month in your Bank . I await your response . Brandon