I thought that moving to FNB was a good idea

I recently moved both mine&my husbands bank accs&credit cards from Standard Bank to FNB. We were Prestige bankers with Standard Bank&are now Premier bankers with FNB. They are basically the same package. When we originally opened our cheque accs we were both offered overdrafts of more than R50 000. We asked if they could bring the amount down to R5000. We were asked to sign overdraft quotations, which we did,&send the forms back to FNB Direct - which we did. We have received our cheque cards&our credit cards&our online banking profiles have been set up.When I log on I can see that we have not been given overdrafts.When I query this on email I get told that we need to sign the quotation & send it back to FNB. I have done this 3 times now&still get the same response.When I call the premier bankers no one is able to help me & I get transferred from department to department. I am starting to get frustrated because not only do I have to wait quite a while before someone answers my call but no one can help me! When I call Standard Bank prestige bankers they always answer within a few seconds & can help me with anything! I am starting to wonder if we should rather stay with Standard Bank!