1 reviews | Active since Feb 2016
I thought I was paying for good service
<p>Bank statement for the last 7 days call centre is giving me problems, the pinecrest branch is giving me problems. What does it take to get a simple statement. I work nightshift and I didn't sign up for this called 6 time on hold for about 15 minutes + is this what u call good service after that I'm told we have a transaction history go to the branch. Where you have to wait 3 hours for service like really 3 hours. Your service levels are non existent. Really I'm going back to CAPITEC. </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)