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Ben B
1 reviews | Active since Jun 2021
15 Jul 2021, 14:20
I thought FNB were useless, but its worse
It can't get any funnier. 3 weeks down and still no response (not a word - or call) to our companies ***** enquiry. The best part - they send out a rate our service :) and then provide instructions on how to log a complaint on their app....and wait for it......it doesn't work !!
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Ben B's updateReviewer Update
15 Jul 2021, 14:21IMG_9941.PNG 107.76 KB
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Ben B's update15 Jul 2021, 14:21
Reviewer Update
IMG_9941.PNG 107.76 KB
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Ben B's updateReviewer Update
15 Jul 2021, 14:22You can't make this incompetence up...
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Ben B's update15 Jul 2021, 14:22
Reviewer Update
You can't make this incompetence up...
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Ben B's updateReviewer Update
15 Jul 2021, 14:38image.png 181.85 KBAnyone want to take a bet we don't get a response within 48 hrs??
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Ben B's update15 Jul 2021, 14:38
Reviewer Update
image.png 181.85 KBAnyone want to take a bet we don't get a response within 48 hrs??
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Ben B's updateReviewer Update
16 Jul 2021, 15:12image.png 37.51 KBThe never ending story ....and still not a single human being willing to phone?? I am willing to be that if I tried to call the number no manager is available, anyone form FNB want that bet
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Ben B's update16 Jul 2021, 15:12
Reviewer Update
image.png 37.51 KBThe never ending story ....and still not a single human being willing to phone?? I am willing to be that if I tried to call the number no manager is available, anyone form FNB want that bet
BB
Ben B's updateReviewer Update
16 Jul 2021, 16:09It gets even better. "C" from ***** tries to call me (first human in 3 weeks), however he is calling from home where there is poor cell reception, so he actually can't call me to resolve the issue. I have to call him!! I ask him if he can write an email to his boss copying me asking that I am reimbursed my call costs as he 'C' is unable to make outgoing calls?? I ask you how a bank can run with their customer support unable to make outgoing calls . Again I have all the evidence and recorded calls to back this up.
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Ben B's update16 Jul 2021, 16:09
Reviewer Update
It gets even better. "C" from ***** tries to call me (first human in 3 weeks), however he is calling from home where there is poor cell reception, so he actually can't call me to resolve the issue. I have to call him!! I ask him if he can write an email to his boss copying me asking that I am reimbursed my call costs as he 'C' is unable to make outgoing calls?? I ask you how a bank can run with their customer support unable to make outgoing calls . Again I have all the evidence and recorded calls to back this up.