MS
Michelle S

1 reviews | Active since Sept 2013

12 Oct 2016, 14:31

I still have no idea where my credit card is

<p>I have been trying since August to get a renewed credit card. FNB has offered to deliver it and said to me that someone else can sign for it which I thought was a very unsecure method of getting my card to me so I wanted it delivered to the branch. I have app**** twice with no notification of whether it is at the branch and when I try and follow up then I need to use my other card numbers and pin number for safety reasons. None of these security processes make any sense to me. FNB keeps cancelling my card without notifying me if it is at the branch</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2016, 14:51
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)