I still don't have my money.

Good day

On the 14 June,I went into FNB at Sandton city and requested that the funds from my husband's estate late account be transferred to my cheque Account and that they close the estate late account.I was advised that the turn around time would be 5 to 7 working days.

The consultant who assisted me said that the account is with the debt review department and they would have to close the account from there side.

Nothing was done so I had to go back to the bank where another consultant assisted me and waited 30 minutes to get through to your debt review department to only be told that it wasn't done and they would have my request done by latest Friday as I confirmation I would not wait until Monday for them to fix there mess.

The debt review consultants name that assisted me is Abdula Vachiat he promised that he would escalate the matter to his team leader Desire Flack so that I could receive my funds.

You would think that after the service failure occurred they would promptly attend to my query but sadly not ,it's Monday after 1 pm and here I am sitting and writing a complaint.

It is even worse that I was promised a phone call which never took place infact all promises were not kept.

I think the team leader Desire Flack and her team needs a course on treating customers fairly than they will know that it is important to keep promises to clients,on the other hand with a team leader that does not lead well and is not a good example of a leader,how can you expect the consultants to deliver world class service.

Please can someone call me and tell me what is going on and how soon I will get my money. I will also need an apology for the service that has been given to me from a leading provider like FNB