I spent over 150 minutes on the phone with their unqualified call center

I only wanted to make a simple payment to overseas bank account, I submitted the online application and waited for but no progress. I phoned the call center and spoke to 6 or 7 agents, non of them could help or had any clue on how to assist or what is required, they also gave me a **** promiss that I will receive a call yesterday before five to complete the payment but it didn't happen.

I asked to speak to some manager or supervisor to esclate this issue but I was told they are not available.

I am really tired with FNB slow and complex system, tomorrow I will find a better bank that respects customers.