ES
Elbe S
1 reviews | Active since Sept 2018
20 Oct 2022, 17:05
I should feel lucky. I should be grateful.
I was sent money from the father of my child, who sends money with Swift international payment. The money was rejected and sent back to him but he is still yet to receive it. The money was returned to him on the 20th of September... still waiting. I call, I email, I leave complaints but no help. They just keep telling me the same thing, to ask his bank to trace it and they do but they cant find it. They then proceed to tell me that I should feel lucky they did not close my account. Yes, they said that to me, as if I'm some ********. The money is missing and they tell me that I should feel lucky they did not close my account. Wow
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Replies (4)ES
Elbe S's updateReviewer Update
20 Oct 2022, 17:58Going to the branch was a futile mission. Not only did the branch manager seem uninterested, she was on her personal phone. I mean Johanna from the Lynnwood branch. She told me, the ***** department said I should be grateful they did not close my account. I was told to wait for Charity Khoza, who was responsible for rejecting the transaction to return from leave. I was told the money would be returned on the 8th of September, coming from the branch, the money was only returned on the 20th of September. They won't send me the transaction details of which I don't have or any other details pertaining to this transaction.
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Elbe S's update20 Oct 2022, 17:58
Reviewer Update
Going to the branch was a futile mission. Not only did the branch manager seem uninterested, she was on her personal phone. I mean Johanna from the Lynnwood branch. She told me, the ***** department said I should be grateful they did not close my account. I was told to wait for Charity Khoza, who was responsible for rejecting the transaction to return from leave. I was told the money would be returned on the 8th of September, coming from the branch, the money was only returned on the 20th of September. They won't send me the transaction details of which I don't have or any other details pertaining to this transaction.
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Elbe S's updateReviewer Update
24 Oct 2022, 08:49I'm still waiting to hear from you regarding the matter. Fnb last said it would look into the matter but I'm still waiting and with no update
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Elbe S's update24 Oct 2022, 08:49
Reviewer Update
I'm still waiting to hear from you regarding the matter. Fnb last said it would look into the matter but I'm still waiting and with no update
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Elbe S's updateReviewer Update
25 Oct 2022, 05:55So now, I am left without replies. From the ***** department and from the complaints team. I have tried everything to get to the bottom of this, to find out what really happened and I'm kept in the dark but there's a case that I don't know about and not one person is willing to tell me. I should have these things, I should have the transaction details, I should've been sent the case number and I should not have to chase after a bank that I bank with!
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Elbe S's update25 Oct 2022, 05:55
Reviewer Update
So now, I am left without replies. From the ***** department and from the complaints team. I have tried everything to get to the bottom of this, to find out what really happened and I'm kept in the dark but there's a case that I don't know about and not one person is willing to tell me. I should have these things, I should have the transaction details, I should've been sent the case number and I should not have to chase after a bank that I bank with!
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Elbe S's updateReviewer Update
28 Oct 2022, 06:18So, Fnb responds to tell me my complaint is of high priority and a consultant will contact me in 24 to 48 hrs. There is no high priority, there is no contact at all. Not even an update to let me know that they are still looking in to it. Ya
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Elbe S's update28 Oct 2022, 06:18
Reviewer Update
So, Fnb responds to tell me my complaint is of high priority and a consultant will contact me in 24 to 48 hrs. There is no high priority, there is no contact at all. Not even an update to let me know that they are still looking in to it. Ya