1 reviews | Active since Nov 2011
I should check my head!
Sometimes I wonder why I still bank with FNB.... On 22/02/2016 I submitted an on-line request for someone to phone me to discuss a home loan. This went from Judith Ntombenhle to Gcina Godlo who did not phone me until I send a mail to raise my disappointment. After our discussion we thought it better that another person phone me to give advice and assistance and the matter was send to Frank Mkhonto. This has been 2 weeks ago now, yet no calls received. This actually makes me laugh because FNB has the audacity to mock other banks for not returning calls in three days - I think you better take that add off the radio because you actually are making fools of yourselves. It's a laugh... PS don't bother phoning me I will rather phone another bank that takes 3 days to phone me than one who after 2 weeks still has not phoned me.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 890215.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 890215.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
