I send my claim to my policy that was June 2025 until now there is no update,no feedback, no communication from the claim assessor

I send my claim to my policy that was June 2025 until now there is no update,no feedback, no communication from the claim assessor.according the policy documents claim assessment period has reached out.i sent all the documents they requested but still now I don't receive any update about why it's taking so long.