NM
Nhlanhla M

1 reviews | Active since Sept 2013

27 Nov 2017, 16:41

I see the Fun House keeps aiming higher

So less than a month after my last unpleasant encounter with your unwarranted debit orders, you have done it again. I just don't understand why you feel entitled to just debit random amounts from my account as and when you see fit. Is it because I bank with you? Is this how you exercise your power? Does it give you some form of gratification? Once again, I please need a person who thinks outside of the standard script to contact me and help me understand why FNB feels entitled to money in my account and then tell me how we're going to make sure that this is the last conversation that we have about this. I'm now laying a complaint against FNB.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Nov 2017, 08:56
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)