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Olga M

1 reviews | Active since Nov 2016

29 Nov 2016, 16:38

I REGRET THE DAY I JOINED FNB AND PORTED MY NUMBER TO FNB CONNECT

<p>I ported my number to FNB CONNECT as i bank with them and thot it will be conviniet but then around and getting is shocking, it took me 3 days for my number to be ported succesfully i had to call them a number of times to get ported before it was done correct, secondly just when i thought the trouble is over i stoped getting my cellphone banking sms so i couldnt use my cellphone banking. i contacted the bank to be send to pillar to post am still battling as every consultant send me from one department to another, again i can port out so am stuck with them........ silly bank lastly i spoke to Enerst mudau( from cellphone banking department who refused to let me speak to his supervisor.</p>

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Replies (6)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2016, 09:08
Official

Good Morning. Ms. olga-maluleke

Thank you for reporting your service experience with FNB, we do apologize for the inconvenience caused to you in this regard. Kindly note that we have logged this matter as a formal high priority complaint with the following reference number: ***.

You will receive feedback in 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Re****ion

(W): ***

E-mail: ***

FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2016, 09:08
Official

Good Morning. Ms. olga-maluleke

Thank you for reporting your service experience with FNB, we do apologize for the inconvenience caused to you in this regard. Kindly note that we have logged this matter as a formal high priority complaint with the following reference number: ***.

You will receive feedback in 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Re****ion

(W): ***

E-mail: ***

FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2016, 09:09
Official

Good Morning. Ms. olga-maluleke

Thank you for reporting your service experience with FNB, we do apologize for the inconvenience caused to you in this regard. Kindly note that we have logged this matter as a formal high priority complaint with the following reference number: ***.

You will receive feedback in 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Re****ion

(W): ***

E-mail: ***

FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2016, 09:09
Official

Good Morning. Ms. olga-maluleke

Thank you for reporting your service experience with FNB, we do apologize for the inconvenience caused to you in this regard. Kindly note that we have logged this matter as a formal high priority complaint with the following reference number: ***.

You will receive feedback in 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Re****ion

(W): ***

E-mail: ***

FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2016, 09:30
Official

Good day Ms. olga-maluleke

Thank you for sending us your feedback regarding your service experience with our connect division. We do apologize in this regard and assure you that this matter has been escalated by being logged as a high level complaint with the following reference number: ***.

You will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2016, 09:30
Official

Good day Ms. olga-maluleke

Thank you for sending us your feedback regarding your service experience with our connect division. We do apologize in this regard and assure you that this matter has been escalated by being logged as a high level complaint with the following reference number: ***.

You will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***