MR
Mahen R

1 reviews | Active since Nov 2009

03 Nov 2016, 15:44

I refuse to use my FNB app in order to earn ebucks

<p>I have been a loyal client of FNB over the past few years and I will close mine and my wife’s accounts if FNB insists on me using the FNB App on my cellphone. I do not trust the app because the OTP comes through on the same cellphone that is using the app. I pay the ebucks instalment in my FNB monthly fee so I am fully prepared to move my account to another bank if you insist on this.</p> <p> </p> <p>Also, ebucks earned recently better be paid into mine and my wife’s ebucks accounts immediately or I will close my accounts.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Nov 2016, 15:58
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)