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nemzor N

1 reviews | Active since Nov 2016

28 Aug 2017, 11:44

I recently made an ATM deposit which was unsuccessful, I went to the branch but now haven't got help

I referred my matter on a Tuesday after the incident which occurred on Sunday, I filled in the forms and I was told to wait for an investigation. This is the fourth week now waiting, please ask them for me

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Aug 2017, 12:51
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

A formal complaint has been logged on your behalf and has been referred to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)