I ready do not know what title to give ?

I have been waiting since June 17th, and on that day, I received a call from FNB. I was told that I would receive an email regarding my issue, but guess what... I never received anything. As a paying customer, I feel like we're getting no assistance at all, every single time. Each time I am contacted, it's by a different representative. They are always very pleasant, which raises my hopes, but ultimately, nothing happens. I find myself having to start all over again, explaining my problem repeatedly. Then Silence, quiet nothing