1 reviews | Active since Dec 2017
I re app**** for premier bank card on the 20 November even to date am still waiting.
I 're app**** for a lost premier cheque card I was promised it only take 5 to 7 working days to re issue a new one. Even today am still waiting everytime I do follow up calls they keep on telling me that they will call me back and no one does. On Friday 01.12.2017 I did call them and their courier CCD company they promised me to deliver my card the next day on 02.12.2017 also promised to call me and again am still waiting.... they are full of empty promises. And I think they don't live according to their slogan "HOW CAN WE HELP YOU". Cause they really don't care about their customers needs.... how would one survive 15 days and more without a bank card
Hello Given phalane2013,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Given phalane2013,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)