jJ
jean J

1 reviews | Active since Jun 2017

11 Jan 2018, 15:51

I phoned in to get assistance on my credit card, it is argent and the issue was not resolved

I phoned in to get assistance on my credit card, it is argent and the issue was not resolved. I even sent a mail to get help but there was no answer. I cant access my budget on my credit card.........I want to know why and need this available

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jan 2018, 08:50
Official

Hello
jean-pierre-japes-van-zyl

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team