WG
Werner G
1 reviews | Active since Jul 2015
23 Sept 2019, 16:29
I pay my high service fee for service, not for this.
The only reason that this is 2 stars and not one is because of the friendliness of the staff. The rest of my experience has been bad.
I phoned my private banker to obtain interim financial statements. After about half an hour I received nothing. I phoned again. I was put on hold for about 10min. Without success.
Maybe it's time to move to Investec? The fees that I'm currently paying does not justify this service.
Regards,
Highly unsatisfied customer
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Replies (1)
FNB (First National Bank)'s replyOfficial
25 Sept 2019, 08:26Good Day Werner
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply25 Sept 2019, 08:26
Official
Good Day Werner
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***