I opened fnb account in 2023 since then I have endless problems with fnb Last year I received a call from a agent ask if I don't want to upgrade which I will still all the benefits just my account fees will change from R65 to R115 then I said ok fin

I opened fnb account in 2023 since then I have endless problems with fnb Last year I received a call from a agent ask if I don't want to upgrade which I will still all the benefits just my account fees will change from R65 to R115 then I said ok find Then I discovered that I'm actually paying for more then I use to pay.i called in this year January I explained the situation that I was giving fails information I would like to downgrade my account back to my normall account Since February I've being speaking to different sales agents and everytime ma'am I do apologize I will escalate the matter to Aspire account I told please I'm giving the permission to go and listen to ur voice recording cz they say all there calls are recorded In June I contacted fnb spoke to Jovan ref 365888 Then to blessings Then to Valencia. Maggie .zanele all of them tell ing me I do apologies There isca case no all these agent say they can't give me an answer I getting fed up cause nothing gets done