I Never Want Anything to do With FNB Again!!!!!!

I tried to close my account today at the FNB Greenacres branch today. I thought that I did not need to pay any amount as I thought my balance was on R0 but the woman told me that I needed to pay a part balance in order to close my account. She then asked me if I have the money to pay the tellers in order to close my account and then I said I did not have it and asked if I could pay it tommorow. She became very upset as a result and then said why I did not say it before. She did not asked me if I had the money before she processed it and just simply assumed that I had the money. She was Ok initially but she made me feel so bad that the other staff member looked at me in a very bad way as I left the bank so I assume she must have complained about me to her and to the bank manager and I did not like the way she handled the misunderstanding as I did not anticipate or intend for this to happen as I really did not know what amount I had to pay. I have always had problems with this bank but none you would believe and so I just want to say that I am sick and tired of FNB and their nonsense!!! Once I close my account I never want anything to do with it again!!!