I NEED URGENT ASSISTANCE

I have maked use of the chart option with the issues i have but no one was able to assist me. The chart option on the App is no use to me.

1. Car Licence disk renewal - I did a licence disk renewal last week Monday, they requested supporting documents and i provided them. A deduction was made on my account. Saturday 25th i went into the app to check the status and it said they are still waiting for supporting documents. I then resubmitted them to *** and ***, however no form of confirmation from FNB. A consultant(Nthabiseng) did confirm that she can not pick up my submission on the system. I need urgent assistance on this matter, my disk is due on the 31st. I tried to call customer service and the call ended and it directed me to the chart option. The chart option is no use to me. Please assist.

2. Debit order reversal - I did a reversal debit order on Sunday morning and it was reversed. However a consultant is supposed to contact me to proceed with the reversal process so the money can be transferred into my account. however no one has contacted me.