I NEED TO CLOSE MY ACCOUNT AND GET MY MONEY OUT ..WANT TO END BUSSINESS WITH FNB

I HAVE BEEN HAVING ISSUE WITH MY FNB ACCOUNT OVER WEEKS NOW ... IT HAS BEEN BLOCK OF WHAT I DO NOT KNOW AND THE PERSON INCHARGE IS EVEN YET TO CONTACT ME ....I HAVE BEEN THROUGH LOT OF STRESS CASE NUMBER *** WAS TOLD A ***** SPECIALIST WILL CONTACT ME TILL DATE ..NOTHING AND THEY HOLDING MY MONEY BACK .....