I need the CORRECT INFO

It seems that the only time a person gets proper help from FNB is when you complain on hellopeter, i sent an email to the homeloans department, I was very very specific in my email and I furnished them with ALL the info they needed, and yet they still got it wrong: My email was as follows: I have two homeloans with you registered in mine and my husbands name: Sars is requesting the following information from me: They need the below TWO thingss Bond statements for both properties from 1st March 2015 till 28th February 2016 2. Proof that the properties are registered in both you and your husband's names- See attached the title deeds , Can you please foward me the above urgently. The information is as follows: and then I proceeded to give them all my info including copies of our id's, they rep**** to me with 2017 statements and said they forwarded me tax certificates which I didn't even receive. I clearly asked for statements from 1st March 2015 till 28th February 2016, I get 2017's statement, now I hope the person who is going to help me will send me ALL THE CORRECT INFO THAT I NEED BECAUSE CLEARLY THE PERSON WHO ASSISTED ME PRIOR TO THIS COMPLAINT IS EITHER ILLITERATE OR PLAIN LAZY TO DO THEIR JOB. I need this information for not one of my bonds only but for BOTH my homeloans and I furnished you with both account numbers, SARS is asking me for this info urgently and I need it