I need my refund on service charges

I would like to complain about the service charges on my account. I have recently rejoined FNB on personal banking after a long 3 years of absence due to banking fees that were high.

I was called by a service consultant in the 23rd of July 2020 to rejoin FNB her name Dorcas JORDAAN, during our conversation she assured me that alot has change regarding fees and explained that my service for Private Clients is R399 explained benefits briefly.

I explained to her that my salary will only be paid after 2 months meaning the end of September and she advise me to activate the account while I wait for all that.

Which I did as soon as the card arrived and gave been using this account briefly for small transactions. To my disbelief my banking charges for the 1st month was R907 including the services on enquiry I was told I have been charged R150 each for 4 transactions who h merchants banked and my service were charges putting my account on a minus.

This is a straight ******* I demand a refund for this as it was not explained to me and I was told my account service gets charged on the 22nd why on such a date s I have not agreed to this I get paid on the 27 so this amount should be month end. I was am. Not having any excess fees with Absa Private banking it was one fee and everything processed this is news to me to be charged R150 for merchants who bank late. Tshepo Tshotlhang ‪ ‪ FNB Acc no ‪***‬