I need my money

On 16 October I went to FNB branch to put a notice so that they transfer my money to my Standard Bank account. I was supposed to receive the money on 17 Nov but i didn’t receive it. I went to their branch in Randburg Squre and I was told the money is paid & I must check with Standard Bank. STD bank is telling me no money was received. Today i received a call from FNB telling me my transfer was rejected but they can’t give reasons, mind you I always do this once a year with no issues. I spoke to a very crazy Ops manager called Portia Rabodiba at Randburg Square branch who came up with rediculous solutions. She said I must come and open a savings account with them so that they can transfer the money or I must give another notice of 30 days for them to transfer my money. I am without a car as I do not have money to fix it and without food as my money is sitting at FNB. I phoned their call centre and spoke to Yolisa who put me on hold for long time and when My phone got cut no one called me back. Before I got cut I requested to speak to her manager but she/he has not called me back. I know it’s not easy to find CEO details but I will make sure I eventually reach their CEO. This is horrible service from FNB!!!