I need my conexis unlock code!

Item: FNB (First National Bank)
Rating: 1
Author: Ar M

I settled my conexis x1 account on 26 March 2018. I was told my pledge and sim unlock code would be processed in 2 days. I got my pledge after a week (I think easter weekend delayed). I need my unlock code sent to me, 1st request was the date above. I followed up every second day (getting transferred multiple times even though i was supp**** ********** 270 as the mobile device services number) and my request keeps getting resent and "... will get feedback by COB" - Patricia from Mobile device services. Guys... unlock code, i don't owe you anything. Do your job please. RV ********** 9775

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

05 Apr 2018, 11:52

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply05 Apr 2018, 11:52

Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Ar M's updateReviewer Update

06 Apr 2018, 14:30

Thank you for this. Your resolution channel worked faster than the normal route. Please teach that team how to route request effectively. Otherwise Thank you Resolution team.

Ar M's update06 Apr 2018, 14:30

Reviewer Update

Thank you for this. Your resolution channel worked faster than the normal route. Please teach that team how to route request effectively. Otherwise Thank you Resolution team.