I made a Payshap payment from my FNB Easy account on 30 April 2025 and the money went off from my FNB Easy account however it was not paid into the Payshap account I was paying into

I made a Payshap payment from my FNB Easy account on 30 April 2025 and the money went off from my FNB Easy account however it was not paid into the Payshap account I was paying into. I immediately contacted FNB and was told they have Payshap system issues which their technical team was working to resolve. To date, 6 May 2025, my money is still missing and FNB has been promising to escalate the matter however they have not paid back my money.