1 reviews | Active since Sept 2016
" I MADE A MISTAKE"
<p>Just got an email from FNB stating that I made a mistake on a bond payment. What a joke as I have made a DO arrangement with them. So how on earth can I make a mistake on a debit order amount if they take money from my bank account? Besides this email. I get an sms every month to say I am a month in arrears. (which is false) I called the call centre and the agent told me that its a system problem and that a lot of clients have complained and nothing has been done about it!!! wow FNB!!!</p>
Good Day
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint ***.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint ***.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)