BM
Bobo M

1 reviews | Active since Oct 2009

20 Oct 2016, 11:42

I'm so irritated

<p>I just discovered that I cannot transfer money from my money on call account, I went to the branch on Sunday and I was told that the account was not linked to my cheque account, the lady linked my account, I still coouldnot transact, I spent my Monday on the phone trying to get my money, I was told I need to send prof of residence, I sent it yesterday, I called in today and I was told they couldn't see whay I can't transfer, the lady tried other ways to help me but she got an error on the system, I was asked to call again maybe the system would not be acting up. I opened money on call acount because i hate to serve notices for my money, if I want it, I want it now, i dont have to apply for it, it's been days now and I'm so annoyed and frustrated.</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Oct 2016, 14:09
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

BM
Bobo M's update25 Oct 2016, 13:35
Reviewer Update

Hi Melinda

How long is this going to take?

Thanks