I'm paying for THEIR mistake!!

<p>On Sunday, 25 September 2016, I can’t remember the exact time, but it was around 18:00 I went to our Spar in Flimieda, where there is a FNB teller. I bought a couple of goods needed for the home but when I had to pay, the card did not go through, they tried twice actually, in a panic, scared that my card might be cloned and there is no money in I attempted to log into my online banking from my phone, to no avail, system offline, standing there embarrassed because I can’t pay, I franticly ran outside to withdraw money, again FNB there is failing me again. I was obligated to withdraw money from another bank, here is my problem, I now have to pay for FNB’s fault. Yes R12.55 doesn’t seem like a lot, that is the price of bread, but take that amount from a lot of people and it adds up. I can’t leave this as this is NOT the first time I need cash from the ATM and FNB teller is failing me. I called on the 28th and Mametse said she will report it. Then I received an e-mail:</p> <p>Good day Ms. Pottek,</p> <p>Thank you for your communications.</p> <p>Kindly note, I have logged a reversal for the ATM fee charged when drawing cash at Nedbank. I have motivated for this reversal, but cannot guarantee that the reversal will be approved.</p> <p>Are you aware, that you are able to withdraw cash directly from the tills points at most Pick n Pay or Checkers outlets.</p> <p>For further enquires please feel free to contact us on the details below.</p> <p>Regards,</p> <p>Craig Lang | Premier Banker | FNB Premier</p> <p>54 Wierda Road West, Block 10 Inanda Greens Office Park, Sandton 2196 | Tel: (087) 5 777 000 | E-mail: ********** <p> </p> <p>Firstly I did inform Craig Lang that I am aware that I can withdraw cash from till points but that time of night I will not go and look for one as Spar is 600 meters away from my house.</p> <p>I am very disappointed to see that I did end up paying for FNB’s mistake. So herewith I would appreciate if you can correct your mistake and stop taking people’s money for something they have no control over and pay back that amount, and I wish you could do it for all people who end up paying for your mistake so here is HOW YOU CAN HELP ME!!!!!</p>