1 reviews | Active since Feb 2016
I'm being cheated now
<p>Was convinced to move my vodacom number to fnb because I was banking there. In a short while after I realised it was a bad idea mainly because the network sucks bad! But blindly I tolerated that. Recently I could not connect any how or make a call (I had 100min plus 2gig data), I called them several times different consultants but it was in vain although they made me do all tricks on there books. I was furious and fedup so I moved to vodacom with my number. Before I did this one of their consultants said to me if I do this my data will and minutes will automatically move to fnb sim card with the number it came with and I shouldn't worry it will be automatically. Now my ffb sim doesn't work, shows emergency only when I call them about this they are telling me my simcard is now terminated! What about my topup package? My data? I'm being cheated here I'm so ****ED! THIS IS MONEY IT DOESN'T GROW ON TREES IM NOT RICH! WHY YOU ALWAYS TAKE ADVANTAGE OF ME?</p>
Good day Ms. MENZIIZ@
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. MENZIIZ@
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
