I'm being charged for debit orders

Item: FNB (First National Bank)
Rating: 2
Author: Thandeka M

Hi I sent a query to FNB on 22 September 2015 about my cheque account and I have not received any email feedback from them. I've noticed that I'm suddenly paying R16 on every debit order if not more. I'm not sure when this started because I can only view limited transactions on my online banking. I would REALLY like to know why this is based on the fact that my monthly fees are R100 + these undetailed service fees because I thought debit orders were free? I'm sensing that I FNB is trying to push to open a new account? Maybe I've been with this bank for too long and they are tired of my account!!! Can I please get a response

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Replies (1)

FNB (First National Bank)'s replyOfficial

06 Oct 2015, 14:33

Hello Bhelo,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Contact centre who will provide you with feedback.

The reference number is 776526.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply06 Oct 2015, 14:33

Official