I loved FNB - but they should have done better

I have been with FNB for 16 years. Ive always had good things to say about the bank. But I've recently moved to a new bank based on their weakness when it comes to dealing with unauthorized debit orders.

They implemented a system called debiCheck which is meant to allow account owners to authorise debit orders taken out on their account, which is a great solution. Only, it does not work for all debit order types. So i get to authorise debit orders the bank creates on my account, yet when someone creates a ********** debit order and i ask why I wasn't made to authorise I'm told because the system does not require authorisation for all debit orders. SILLY!

Worse, i have to pay FNB R40 to dispute a debit order that was opened in my name. So in fact FNB can make money off people *****ing my money, the very service i use a bank to prevent and pay monthly fees for.

The only reason i gave 2 stars is because FNB is still a great bank. I love their app, i love their rewards, but i can no longer sit there and allow them to not protect my money. Thats the whole reason we have banks.