I logged a complaint with your site and been informed its a high priority complaint someone will contact me and I got a reference still nobody contact me

I logged a complaint with your site and been informed its a high priority complaint someone will contact me and I got a reference still nobody contact me. I tried getting information from the fraught department and its going 2 weeks without FNB being supplying me the details after a fraught case I reported to them. I supp**** them all dates and times and asked for the Ombudsman details and they keep stating they will get details. I supp**** the fraught persons name and still they state they will inform me. I believe that my case was not attended to neither properly investigated and FNB is just stating they could not stop the fraught transaction and I must just loose my money. I once again say that FNB employees are working with these fraughtsters to ***** peoples money. They avsolutely pathetic in giving feedback and care nothing about their clients. They make all these promises that banking with them is safe and their apps and online banking is secure and people are treated with dignity and care buts its a loud of ****. They dont ever want to take any responsibility for anything. They lie to their clients and dont care to protect or help loyal clients they just blame the clients for everything. As long as you stay a loyal client and have a good credit record they happy but never care to treat them fairly or with dicnaty or respect. Monthly they get their bank fee charges and I left my bank of 20 years to move to them but boy what a horrible mistake. They useless in responding or assisting. Im absolutely outrageous with their lack of dignity or TCF treatment of their clients.