I layed a complaint recently on Hello Peter with the *********** staff that works at the call center

I layed a complaint recently on Hello Peter with the *********** staff that works at the call center. On the 27/05/2021, I in error transferred my salary via the FNB app into a non active credit card account. Till today I had not received any feedback or refund of that money. Leaving me in such a rutt financially. Non of my accounts had been paid. Couldn't even buy my family groceries or any of our essentials for this month. All I want is for them to reverse my money back into my account. FNB certainly don't appreciate long serving customers, I have been banking with this Bank for over 13 years. No one seems to want to help. I'm so frustrated, I just don't know what else to do.