I just want my money, please.

I seem to be having the same problem as several other people. I've released funds through FNB from my PayPal account and usually it is in within 3 to 5 days. But they've changed something in their online banking and since then it seems like people's funds are not being released without numerous calls and complaints. You call and email and they still don't assist you. I'm hoping this will get a response, because I don't know how else to get my money from FNB. If it weren't for the fact that they have the monopoly with PayPal, I wouldn't use them at all. Their service has never been good. It seems rather shady to hold onto everyone's money and not address this issue when it's clear that people have been struggling with this for more than two weeks now. I thought FNB was so innovative, but they can't even address problems as they arise.