I Just Want My Money..

This past weekend, I had transferred a certain amount of funds from my FNB cheque account to my credit account (on the 29th June 2024). Upon transfer, my funds did not reflect, I received a message saying transfer successful,that funds had transferred. But my funds did not reflect at all on my banking app and acc. I subsequently took to their secure chat to enquire about this and was told by an advisor that my funds will reflect on Monday (1 July 2024). Now I'm being given the run around, being ignored and later today I was contacted by FNB saying that the funds are in my upgraded account and are at a significantly low amount. I refrained from using my credit card during the weekend until resolving the matter on Monday. Today I have still not received my funds. Now I'm being informed that the matter is going to be investigated further. I don't understand why the incompetence at this point because my transaction history is clear and reflects on their end, as well as the very clear communication from my end to theirs. I'm absolutely appalled by the absolute disregard to customer service and complaints!!! At this point, I would not recommend banking with them.