I just want HELP from FNB

I am a sole proprietor that has been negatively impacted by COVID-19. My clients are unable to pay me in full and I still have monthly bills. I have been banking with FNB for an exceedingly long time. I downloaded the COVID-19 Loan Scheme application and filled it in. I tick all the boxes namely, with turnover of less than R300M that are in good standing that are registered with the South African Revenue Services (SARS) that are sole proprietors or are registered with the Companies and Intellectual Property Commission (CIPC) that have been negatively impacted by COVID-19

For more info, I was told to visit fnb.co.za, I now want to apply. Not especially useful and after over an hour I decided to call FNB. The lady was sweet but could not help as she can only help if I had a Business Account, very eager to pass me to another department namely "personal". Nowhere on the COVID-19 Loan scheme backed by National Treasury does it say I must have a Business Account to get help. After holding on for a long time the music stopped and the no one answered. I just want help from FNB.