LL
Leandre L
1 reviews | Active since Mar 2016
07 Mar 2016, 13:42
I just remembered why I closed my account
on Feb 25th I requested someone call me to discuss our home loan - I received an email advising I'll be contacted within 72 hours it is 240 HOURS LATER and no one has contacted me - but let me skip a payment because i can't afford my home loan anymore and you'll be on my ass like white on rice - someone call me to discuss - you can't even lodge a complaint on their website because their submit button doesn't even work - this is the very reason why I closed my cheque account with you guys - what is so difficult in just calling a person -= ?????
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
07 Mar 2016, 14:04Hello Lee1000,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883653.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883653.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply07 Mar 2016, 14:04
Official
Hello Lee1000,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883653.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883653.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)