I just rate the FNB service below zero

FNB service is non existant, bad bad service ever, more than two weeks later I still have not received any satisfactory resolution to a complaint I gogged about a failed e-wallet. The FNB red mall branch manger said she tried and failed well, this is a mess. I would never recommand fnb to anyone. This bank does not a complaint resolution process in place. No one takes accountability. It is just a matter of time you fall into this trap in case you are banking with FNB. I rate the FNB service below zero. This is beyond understanding. I am disgusted and disappointed by FNB service.