1 reviews | Active since Jun 2015
I have to hold for an hour before I get assistance and when I finally do get assistance the turn around time is ridiculous. For anyone that is looking at using this bank, all i can tell you is no.
I have been struggling to contact call centres for 3 days now. its always a hold time of 30 to 60 minutes. they are useless and will never see me as a client again. the branches cant even help you. FNB is a joke!
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)