I have received my refund from FNB for a missing payment

Last week on Friday I reported a problem whereby my immediate payment from FNB to standard bank which I did on Wednesday for a large sum did not go through. Karen Jackson from FNB responded and advised me that this was caused by a technical fault and that she would help me. I am so happy to say that my money has been refunded in full today by FNB. Thank you so much Karen Jackson for your politeness and professionalism.