VH
Vaughn H
1 reviews | Active since Apr 2013
30 Jun 2015, 10:22
I have now been **** to by FNB over FICA campaigne
Please see the link to my original complaint:<br> http://hellopeter.com/first-national-bank/complaints/fnb-freezing-accounts-with-despicable-methodology-***<br> <br> I was phoned by a man who apologized for the action and who promised I was removed from this so called FICA campaign where clients are rudely and like spam sent a text to tell them their account will be blocked if they don't re-fica in 30days. Apologies were made and I was promised staff would be educated on how to handle this properly. Yesterday I received another SMS to the same effect (This is now a clear demonstration of FNB's \I don't care"for their clients attitude. I have just received a platinum card from them"
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
30 Jun 2015, 10:43Hello vaughn@,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 713048.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 713048.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply30 Jun 2015, 10:43
Official
Hello vaughn@,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 713048.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 713048.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
