I have no words in describing what I have experienced Appalling service

If there is zero rating I would award it to this company, can someone tell me please if I am the only one experiencing such a pathetic service, I am not sure if really FNB consider us their customer as people who make it happen for them. I phoned the business department and encountered a horrified service given by the guy named Thabo Phala an appalling service I got. I am not sure if really this business entity takes this seriously however your people are tarnishing the business reputation, not even a sense of care to delighting a customer and this tell that they just don't care . He did not even seem to care to find information that I was looking for. This is not the first encounter I have with FNB maybe its about time for someone to take their business somewhere else. I am not sure if they are aware that there is lot of competition out there and job loss is a serious matter in our Country