I have no titles left for FNB complaints!

It has gotten to the point where, if you need to do anything with FNB, it will absolutely be a mess up. A complete and total mess up. That is what FNB service has become.

I am living abroad for 2 years, ,and didn't want to close my accounts. I did 2 things to ensure that there is no problems (after a string of problems with FNB in 2018) 1. I went into the branch to ensure that my OTP goes to my email AND NOT my phone (I am not in SA) 2. Gave my mom signing power on my Account at the branch (Knowing that since it is FNB, there will be problems) After dealing with the lady at FNB Vineyard Road, Claremont on the 13 June, expecting a total mess up, double checked that my mother, with my account on her name, can come in to sort it out. Where are we now. Locked out is where. I can't get a OTP, because it is not coming to my email as instructed, but still being sent to my SA phone. My mother has gone in to the branch to fix it, but, oh no, apparently, what the lady told us on June 13th is not true, and she cannot sort this out. THANK YOU YET AGAIN FNB!!! Get your house in order!!! I need my account. NB! I can only communicate via email, please do not try to call me to sort this out.