1 reviews | Active since Dec 2015
I have no more words but just to say I’m shifting my accounts out of FNB
Honesty is very important but I see it’s becoming a trend that I have to rant and rave on the Hellopeter platform when it comes to FNB. I’ve had my business account at FNB for around 4 years and dealt with Zulfah Davids who was all the way in Cape Town and she gave me brilliant service. I shifted my account to Lenasia for the sake of convenience but it’s just a disaster. You see nobody seems to listen to me now so they don’t know what they need to do for me simply because they don’t listen. I gave my afs to my banker to score it on how much I would qualify for property finance and instead of getting feedback, I had to email for feedback. Then I received a call from Celani from cpf who literally **** previously by emailing my banker that he advised me of the outcome of the scoring and he tried to make his wrong a right but telling me that instead of emailing her that he hasn’t made contact with me, he emailed, he has made contact with me. I think he could have come up with something better in his defense as that’s a horrible and *********** excuse. Oh yes, and he told me according to my financial statements he couldn’t qualify me on the minimum property amount when I generate around 80K to 100K a month but I find that kinda weird when I’m told by an FNB divisional head as well as my account that my business account is healthy. In any case FNB, I’ve decided to break ties with you guys and shift my entire business and personal accounts to another bank as one can see that my business isn’t really needed by FNB.
Good Day Mr Delmont
Thank you for bringing this to our attention.
We acknowledge your complaint.
Your complaint has been routed to the relevant department for further investigation and resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mr Delmont
Thank you for bringing this to our attention.
We acknowledge your complaint.
Your complaint has been routed to the relevant department for further investigation and resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
