DM
Delmont M

1 reviews | Active since Dec 2015

05 Oct 2018, 10:47

I have no more words but just to say I’m shifting my accounts out of FNB

Honesty is very important but I see it’s becoming a trend that I have to rant and rave on the Hellopeter platform when it comes to FNB. I’ve had my business account at FNB for around 4 years and dealt with Zulfah Davids who was all the way in Cape Town and she gave me brilliant service. I shifted my account to Lenasia for the sake of convenience but it’s just a disaster. You see nobody seems to listen to me now so they don’t know what they need to do for me simply because they don’t listen. I gave my afs to my banker to score it on how much I would qualify for property finance and instead of getting feedback, I had to email for feedback. Then I received a call from Celani from cpf who literally **** previously by emailing my banker that he advised me of the outcome of the scoring and he tried to make his wrong a right but telling me that instead of emailing her that he hasn’t made contact with me, he emailed, he has made contact with me. I think he could have come up with something better in his defense as that’s a horrible and *********** excuse. Oh yes, and he told me according to my financial statements he couldn’t qualify me on the minimum property amount when I generate around 80K to 100K a month but I find that kinda weird when I’m told by an FNB divisional head as well as my account that my business account is healthy. In any case FNB, I’ve decided to break ties with you guys and shift my entire business and personal accounts to another bank as one can see that my business isn’t really needed by FNB.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Oct 2018, 11:38
Official

Good Day Mr Delmont

Thank you for bringing this to our attention.

We acknowledge your complaint.

Your complaint has been routed to the relevant department for further investigation and resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

DM
Delmont M's update18 Oct 2018, 11:59
Reviewer Update
I had contact from the consultant that worked on the application and he advised me that’s the way he saw the figures but he didn’t tell me if he worked of profit or cash flow and I found that weird because even my accountant asked me if the consultant worked of profit or cash flow and I was unable to answer as the consultant didn’t seem very bothered to go into detail except to give me his findings.In any case another lady called me the same day and told me that they’re going to investigate it but I haven’t heard anything from FNB since so the question is , have they really investigated it or have they forgotten about it. I’ve already had my meeting with the business banker at another bank and they came out a bit more on the bank charges for my business account but I think it would be better to pay a bit more if I’m going to actually get things done.