I have no bank card!

My platinum cheque card expired yesterday. <br> <br> A replacement card was sent, without ANY contact, to Bryanston - 'because that is my branch'! Even though a few months ago, I had my new credit cards delivered to my new address in Ballito. Nevertheless, my mistake I suppose, I send an e-mail to the premier banking team. No reply. So I phone the call centre and get told my cards are in Bryanston and if I cannot collect them they will need to be cancelled and re-ordered at my expense! I ask to be transferred to someone else. This person tells me I need to order a new card on the FNB website. Fine. I do this. and STILL no contact / reply. <br> <br> I have now just been on hold to the premier banker line for 5 minutes, and my call was subsequently just dropped. <br> <br> I have had it with FNB. Honestly, am I asking too much here? All I want is a bank card to be able to use the service that I pay R200 a month for? <br> <br> As I have had no luck using regular FNB communication channels, I am resorting to contacting them via HelloPeter. Perhaps they will respond to this!