ZK
Zander K

1 reviews | Active since Jun 2015

19 Jun 2015, 13:46

I have NEVER been this Disgusted!

Hi <br> <br> I am a new FNB client, and I have never been this disgusted with service delivery before in my life!!<br> <br> I opened a gold cheque account 2 weeks ago and also app**** for a credit card, which was approved - a card which I haven't even been contacted about delivery of (the credit card, I received the cheque card after some time).<br> <br> But that's the tip of the iceberg, I am nauseous with disgust at the service I received after my application and telephonic approval for the ps4 R339 special. As mentioned I app**** telephonically and it was approved and accepted, I was ran through the whole process of how much I will pay for delivery etc. I signed the quote sent through my forms and everything<br> <br> After that my forms where accepted and then disapproved and then approved again and then disapproved from 2 weeks ago, there were discrepancies the whole time, even today i received an email asking me to complete the initial form for the process which i already have done two weeks ago,<br> <br> after more than 50 emails with the smart device department i know received an email saying the deal has closed and i am getting nothing. Event the agent was confused!<br> <br> Is this really fair???! After all my effort.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jun 2015, 14:17
Official
Hello ZanderK,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 706135.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)