I have lost my love for FNB

Can't wait to leave the bank.

I was so disgusted today that a BAD USER EXPERIENCE DESIGN on the app, ended up that my card got cancelled after making a transaction dispute. I immediately called, waited 20 minutes to just hear that I will be liable for the cost of the new card. Again, I as a consumer am responsible for bad user experience designs. Aknowledge and actually do something about it, actually try to understand and assist your client. Not just tell me I'm a number and be forced to pay for a new card after FNB clearly has user experience problems on the app.

I do these developments for a living and LOVE FNB's innovation, but customer service and understanding and user experience is a big problem.