I have logged a number of *****ulent transactions on my account, +R16,000 missing out of my account, FNB ***** department has received the case, and the case and their response was

I have logged a number of *****ulent transactions on my account, +R16,000 missing out of my account, FNB ***** department has received the case, and the case and their response was. A PIN was used to approve the transactions and they would review again and come back to me. Two weeks ago NO FURTHER UPDATES AND I HAVE TO GO ABOUT MY MONTH WITHOUT R16,000 HOW ON EARTH DO YOU WANT ME TO DO THAT? FNB HOW CAN I HELP YOU? WELL APPARENTLY YOU CAN'T!